As Plan Managers we have the empathy, qualifications, experience and understanding for our clients & firmly believe in the principles of Choice & Control for the NDIS participant, within the guidelines of the NDIS.
All services provided by Peace Of Mind Management are Person-Centered. This means everything we do is directed towards meeting the goals and needs of the participant. The participant’s Support Plan is developed to ensure we operate within the guidelines of the NDIS. If at any time we feel we are not an appropriate service provider for a participant, we will discuss this and assist the participant to access more appropriate services.
We attempt to meet the needs of the participant and their family as appropriate and practicable e.g., timing and place of appointments; respecting the values and cultures of the family; and considering the goals of the family as well as the participant.
All participants have the right to have a trusted / appointed decision maker or advocate, this can be a family member. We welcome the opportunity to work with them to meet the goals and needs of the participant. At Peace Of Mind Management, the participant’s goals and Budget Plan is reviewed regularly, this is a time when the trusted / appointed decision maker or advocate is encouraged to be involved.
The professional relationship between Peace Of Mind Management and the participant requires good communication. Some participants may need information to be presented in a modified way, e.g., using assistive technology, modified language or interpreters. Listening to the participant is key to understanding their needs and aspirations enabling us to provide a person-centred supports/service.
Peace Of Mind Management has a culture of continuous improvement and we welcome feedback from our participants. We use this feedback to direct quality improvement activities and the strategic direction of the organisation.
Purpose
As Plan Managers we have the empathy, qualifications, experience and understanding for our clients & firmly believe in the principles of Choice & Control for the NDIS participant, within the guidelines of the NDIS.
Vision
All services provided by Peace Of Mind Management are Person-Centered. This means everything we do is directed towards meeting the goals and needs of the participant. The participant’s Support Plan is developed to ensure we operate within the guidelines of the NDIS. If at any time we feel we are not an appropriate service provider for a participant, we will discuss this and assist the participant to access more appropriate services.
Values
Choice & Control for the NDIS participant , to meet the needs of the participant and their family as appropriate and practicable.